Shannon is a powerful woman leader in the world of technology and helps to create business value and delightful experiences with technology leveraging AI, automation, and process streamlining. She holds an MBA from Nova Southeastern University, and certifications in both Information Technology Infrastructure Library (ITIL) Expert and Scaled Agile Framework (SAFe) Product Owner with over 15 years of experience in IT and Enterprise Service Management. Her focus is on overall health and performance of an IT organization. Implementing industry leading process, AI, and automation including KPI measurement to improve employee and customer satisfaction along with reducing overall operational cost. Shannon is a recognized Software as a Service (SaaS) domain expert for ServiceNow, actively presenting her ability to leverage SaaS to enable ITSM and deliver business value.
